San Antonio Water System (SAWS)
San Antonio Community Resource Directory
We understand that emergencies happen. Whether it’s a job loss, medical issue or car troubles, we’ve all been there – and we want to be a neighbor our customers can count on when they’re going through financial hardships. We’re here to help ease the burden of paying your water bill so you can focus on other necessities. SAWS' Uplift initiative gives you access to 14 different ways to help ease the burden of paying your monthly water bill. (SAWS is owned by the City of San Antonio)
Mon-Fri, 8:00am-5:00pm
(210) 704-7297

Affordability Discount reduces your water bill by $4.15 to $25.75 per month, based on household size, household income and type of service.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Agency Referrals help connect you with local agencies that can provide additional assistance, such as CPS Energy, S.A. Food Bank, S.A. Pet Pantry and S.A. Department of Human Services.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Apply for plumbing services to repair burst pipes, broken pipes, cracked pipes or frozen pipes after the freeze. There is a Direct Plumbing Assistance option and a Limited Rebate option, so be sure to read the requirements for each option before applying for assistance.

Click here to learn more and apply.

Courtesy Hold will prevent your water service from being shut off while your application for SAWS assistance is being processed.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Disability Billing/Disabled Veterans Initiative provides a payment extension to residential customers who receive disability income.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Must be disabled.
  • Must provide proof of Supplemental Security Income (SSI) from the U.S. Social Security Administration or your VA benefits award letter, which states your disability percentage, from the U.S. Department of Veterans Affairs.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Domestic Violence Deposit Waiver allows victims to open a new service account without paying a security deposit.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Laterals to People helps residential customers repair the sewer lateral from outside their home to the property line.

To be eligible for this program you must:

  • Be a SAWS sewer customer (water-only customers are not eligible).
  • Must provide proof of current income (annual).
  • Must be the homeowner and current occupant.
  • Value of home must not exceed $300,000.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Leak Adjustments remove charges for "lost" water if you have a leak repaired by a licensed plumber.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Plumbers to People helps residential customers repair leaking plumbing fixtures in their home.

To be eligible for this program you must:

  • Be a SAWS water customer (sewer-only customers are not eligible).
  • Must provide proof of current income (annual).
  • Must be the homeowner and current occupant.
  • Value of home must not exceed $300,000.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

San Antonio Water System established Project Agua in 2000 to provide twice-yearly payment assistance to residential SAWS customers who are having difficulty paying their water bill and who meet the Federal Income Assistance Guidelines.

To apply for this program, visit City of San Antonio's Human Services website to download and print application.

Water utility assistance only

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Provide proof of current income (annually).
  • Complete the Uplift application, which can be found here.

Additional eligibility requirements are determined by the City of San Antonio Department of Human Services and may include the following:

  • Family size
  • Age
  • Location of residence
  • Disability
  • Degree of need or emergency
Monday - Friday: 8:00 AM - 5:00 PM
(210) 207-7830

Reduced Deposit lowers the security deposit amount for new customers who qualify from $91.09 to $70.15.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

Reduced Meter Service Fee lowers the amount we charge (from $10 to $5) for sending a technician to your home to disconnect your water service due to non-payment.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

SAWS Payment Arrangements allow you to work out a payment plan for your past-due account balance.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.

Senior Citizen Billing waives late payment penalties for customers age 60 and older.

To be eligible for this program you must:

  • Be a SAWS residential account holder.
  • Meet income requirements.
  • Complete the Uplift application, which can be found here.
Monday - Friday: 8:00 AM - 5:00 PM
(210) 233-2273

WaterSmart is an online tool to help you save water (and money).

  • Monthly home water report emailed to you.
  • Mobile-friendly dashboard for 24/7 access to your water use history.
  • Customized water-saving tips selected especially for your lifestyle and needs.