Help Navigating the System near
311 is the City's answer to handling your non-emergency calls.
(Calling 311 in non-emergency situations reduces the number of non-emergency calls to 911, allowing emergency personnel to focus on critical and urgent calls.)
Click here to download the 311 San Antonio mobile app.
Alamo Service Connection is an information, referral, and assistance system for seniors, people with disabilities, and their families.
ASC helps them navigate the complex system of services offered by government agencies, nonprofits, and other service providers.
ASC has an extensive database on its website, which is supported by systems navigators in the ASC call center.
Systems navigators help callers explore options for handling problems related to aging and disability and recommend resources and strategies for problem resolution.
Senior Citizens and those with disabilities.
Free
Our mail program uses our voter registration and pledge to vote universe to send educational pieces so voters can not only be registered but actually follow through with an informed ballot.
We also work to demystify the biennial Texas Legislative Session to educate young people with the information they need to be active citizens and registered voters for municipal elections across Texas.
We’re bringing sweet, sweet democracy to the masses. Our army of volunteers (and the occasional vote-bot) are out registering voters, turning out voters to the polls, and helping young people gain a collective political voice across the state. Whether it’s hosting a Saturday Night Live themed candidate forum, speaking to students in their classroom about the importance of voting, or registering voters at your favorite local bar, we’re out there making sure everyone has the opportunity to make their voice heard.
The YASS Center is dedicated to serving one of the fastest-growing segments of the homeless population, young adults ages 18-24, as they age out of the foster care system but need help achieving stability and setting a course for realizing their full potential.
The YASS Center provides youth access to:
- a safe place to rest
- education
- employment
- housing assistance
- computers
- mental health support
- and more
Young adults 18-24 who are homeless or at risk.
Free
Services available in the Good Careers Centers include:
- Job preparation, placement, retention, and advancement.
- Access to equipment, assistance with job searches, and case managers who provide resume templates, complete assessments, and United Way referrals and supports.
- Home, education, and car savings programs whereby if qualified, people can save $1 to have it matched by $3 and $4 depending upon the funded program availability.
- Access to free and low-cost preventive health services through our partnership with the San Antonio Metropolitan Health District and University Health System. We have already provided over 10,000 health services, including thousands of health screenings and nearly 7,000 immunizations.
- Access to financial literacy programs and banking services that are designed to mitigate predatory lending practices.
- Career training and certifications in fields such as information technology and health care and assistance in completing pre-requisites such as GED certificates.
- Referrals to local programs and services such as Food Stamps, TANF, Medicaid, etc.
- Registering to volunteer to complete community service hours, all the while having access to Goodwill's services.
If you have a hearing or vision disability, we can coordinate support for you.
With many students leaving high school unprepared to enter post-secondary education and/or the workforce, Goodwill San Antonio developed and implemented the Career Navigator program in 8 local high schools with a focus on increasing career awareness, job readiness, and college success. The career navigators serve over 1,700 juniors and seniors, providing assistance with post-secondary planning including:
- Identifying a career path
- Completing and submitting college and financial aid applications
- Joining the military
- Applying for a job
The Empowering Voters Project strives to ensure that all voters in San Antonio know their rights and responsibilities on Election Day and go to the polls informed and empowered. The Project focuses on those constituencies that are underrepresented in the electoral process.
Project Goals
- Provide accurate and reliable information about voting.
- Address low participation rates in specific communities.
- Ensure that voting is equally accessible.
- Boost voter confidence in the electoral system and elected officials.
Voting and Election Aids
- Voters’ Bill of Rights in English and Spanish
- Voters’ Bill of Responsibilities in English and Spanish
- Pamphlet on Frequently Asked Questions about voting and elections in Bexar County
- Pamphlets and presentation on the importance of voting
- Comprehensive, nonpartisan Texas-specific voting website - Vote411.org
- Distribution of the Voters Guide including to underrepresented populations
- Email reminder service for voter registration deadlines and election dates
- Voter turnout statistics: Texas compared to other states in the US
Community Outreach
- Focus groups to identify voting problems and possible solutions in underrepresented communities
- Forums on issues that affect underrepresented constituencies
- Tool kit for civic participation and voting aimed at young voters
- Workshops on running for elected office
- Training of independent, nonpartisan moderators for candidate debates
If you are currently experiencing homelessness or are at risk of becoming homeless, Homelink can help by assessing your situation and connecting you with the most appropriate housing resource.
After enrolling with Homelink, if your need is not met by an immediate referral, you must maintain your eligibility every 30 days. This will be explained further during your Homelink assessment.
You do NOT need to be a veteran to receive an assessment at this location.
Partnering with area school districts, Goodwill San Antonio offers a variety of certified training programs to high school students on school campuses. In addition to earning a high school diploma, students can train to become a Nurse’s Aide, Dental Assistant, Medical Assistant, Pharmacy Technician, Emergency Medical Technician, Diesel Mechanic, or a Welder.
This Good Careers Academy serves high school students only.
Members of our congregation and ministry partners such as the SA Hope Center (formerly the Christian Hope Resource Center, or CHRC), Christian Assistance Ministries (CAM), Any Woman Can (AWC), and others provide opportunities toward holistic transformation for neighbors who are struggling.
Note: Some of our partner organizations keep different on-site hours than those listed below for KRL.
Mentors from SA Hope Center are available to meet with guests to develop a long-term proactive plan to become more self-sufficient. Walk-in hours for one-time assistance and ID recovery: Tuesday and Thursday, 9:00 AM - 11:30 AM.
Any Woman Can offers free and confidential counseling services and health screenings Tuesday through Thursday, 9:00 AM - 4:00 PM:
- Crisis pregnancy
- Sexual abuse or sexual assault
- Self esteem or relationship issues
- Anxiety, depression or emotional instability
- Coercion into commercial sex
- Counseling for couples
- Free STI Testing
- Free Pregnancy Tests
Use the 4th St basement entrance.
Free.
ReadyKidSA is your one-stop resource for raising Happy Healthy Ready Kids.
ReadyKidSA is a coalition of organizations across Bexar County that builds on successful child and family programs in San Antonio. Our partners offer a wide range of support services designed to help individuals and families navigate the different challenges that arise with each phase of life.
Find the right resources to fit your needs:
All SA Hope Center mentors are certified as Texas Navigators and can assist with acquiring Your Texas Benefits such as:
- SNAP
- WIC food
- Healthcare
- Support Services
- TANF Cash Help
If we are not available to assist, click here for additional locations that offer this service.
Walk-ins welcome.
Use the 4th St basement entrance.
The SA Hope Center program connects individuals and families with Social Workers, whom we call Mentors, to work together and address the root cause(s) of chronic poverty.
Mentors team with the program participants to create personalized goals that increase physical, emotional, and spiritual health by focusing on each person's unique strengths.
When empowering each individual through our programs, they begin positive steps towards achieving their goals of financial literacy, strengthening the family unit, career readiness, adult education, and overall wellness.
Enrollment Requirements:
- Proof of family size (birth certificate, picture IDs, or last year’s tax forms)
- Proof of Income (pay stubs or award letters)
- One-hour Orientation class (information about all programs)
- One-hour Financial Literacy class (money management needs vs. wants, budgeting, emergency funds, paying off debt, creating savings, etc.)
Community Health Workers, or Promotores de Salud, increase wellness by reaching out to, connecting with, and engaging underserved families and communities to help improve health outcomes for themselves, their families, and the communities in which they live.
Methodist Healthcare Ministries' Community Health Workers are certified by the Texas Department of State Health (DSHS).
Services include:
- Establishing positive, trusting relationships with community residents in or from underserved communities.
- Helping patients/clients, families, and underserved communities overcome barriers in language and culture to better connect to quality health care services and resources.
- Connecting underserved populations to health care services and resources.
- Providing informal counseling, support, and follow-up home visits for patients/patients.
- Aiding in the creation and maintenance of community partnerships, collaborations, programs, and services.
We provide warm meals, showers with CAM, ID Recovery, respite, small groups, computer lab, street outreach, and personalized case management.
Located on the campus of Grace Lutheran Church, this program is in partnership with the City of San Antonio and local non-profits including Haven for Hope, SA Hope Center, First Presbyterian Church, and Church Under the Bridge.
The center is for anyone experiencing homelessness, about to experience homelessness, or in need of respite during the day.
CAM provides case management in the form of referrals to other agencies and help in navigating the social service system.
Free
Notice
For the latest Covid-related info, visit Better. Safer. AlamoTOGETHER.
Community Health Workers, or Promotores de Salud, increase wellness by reaching out to, connecting with, and engaging underserved families and communities to help improve health outcomes for themselves, their families, and the communities in which they live.
Methodist Healthcare Ministries' Community Health Workers are certified by the Texas Department of State Health (DSHS).
Services include:
- Establishing positive, trusting relationships with community residents in or from underserved communities.
- Helping patients/clients, families, and underserved communities overcome barriers in language and culture to better connect to quality health care services and resources.
- Connecting underserved populations to health care services and resources.
- Providing informal counseling, support, and follow-up home visits for patients/patients.
- Aiding in the creation and maintenance of community partnerships, collaborations, programs, and services.
If you are currently experiencing homelessness or are at risk of becoming homeless, Homelink can help by assessing your situation and connecting you with the most appropriate housing resource.
After enrolling with Homelink, if your need is not met by an immediate referral, you must maintain your eligibility every 30 days. This will be explained further during your Homelink assessment.
You do NOT need to be a veteran to receive an assessment at this location.
Notice
At The Salvation Army, all hands are on deck to do what we do every day of the year—meet the needs of our community’s most vulnerable people.
We all know that social distancing is the best way to flatten the curve, but that doesn’t mean it’s easy. We want to help you. Here’s how:
- Social Distancing: If you have needs for groceries or other household items, please contact us. We will direct you to the nearest resource location that can meet your needs.
- Prayer Requests: We desire to lift you and your family up in prayer. We have a team of people committed to praying for you. Please give us your prayer requests and know that we will pray for you consistently during this time.
- Life Navigation Needs: If you are in crisis and need housing, rehabilitation or other emergency services, we can connect you with a resource that can help you.
- Spiritual and Emotional Care: If you need someone to talk to, let us know! Drop us a line, and we will have a caring friend call you to share a few words of encouragement.
- Activities to Do at Home: Here are a few activities to help you pass the time while at home. We hope these activities can create some happy memories and that we can be a part of bringing your family closer together.
To submit your need, click here.
Whether you need essentials like food, household items and water, or know someone who does, we hope that this information hub can be a resource for you and for those you love.
Free.
This program provides eligible individuals and families with holistic case management, basic needs, and rental assistance while providing guidance on life skills, housing stability, and self-sufficiency resources.
Case managers strive to provide current information and consistent support to the client, their partners and loved ones.
Case Management services include:
- Education and information about HIV and transmission
- Assistance with applying for Social Security, disability, Medicaid and food stamps; and safe and permanent housing.
- Referrals for medical and dental/oral care and treatment.
- Referrals for legal assistance for advanced directives and wills
- Emergency housing and utility financial assistance for eligible persons
Support Service for People Living with HIV/AIDS:
- Transportation for medical appointments
- Mental health counseling
- Support groups
- Educational workshops
- Social and holiday events
- Food pantry and personal care items
- Referrals for clothing & furnishings
- Volunteer opportunities
- HIV educational materials
- Support and assistance with adherence in taking medications
- Tickets to local events and entertainment
The P.U.S.H (People Understanding Sexual Health) program, provides testing, outreach, and education to the community as well as linkage to care for HIV-positive individuals.
- HIV-STI testing:
o HIV testing is confidential with results in 60 seconds
o HEP C testing results in 20 minutes
o Syphilis testing is blood drawn and you will be contacted with results. - Pre-exposure prophylaxis:
o PrEP is a medication that can help prevent HIV infection. It involves taking a pill called Truvada which, if taken daily over a period of time, can prevent HIV from infecting healthy cells. Meet with one of our doctors or other PrEP Navigator to learn whether PrEP is right for you. If it is, we can write and fill a prescription for it.
o PEP is medication that has been shown to prevent HIV infection after exposure, if you’re treated within 72 hours.
o To schedule a free PrEP consultation call us at 210-625-7216, or drop by. - PrEP Patient Navigation: AARC’s PrEP navigator provides general information about PrEP and nPEP. AARC has also started prescribing PrEP at its newly opened LGBT Health Equity Clinic.
o Assessing if PrEP is right for you.
o Provide education on prevention topics, including PrEP/PEP, consistent and correct condom use, safer sex practices, risk reduction, regular STI and HIV testing, and the importance of mental health and substance use issues in relation to HIV risk.
o Assist with the selection of a clinical site offering PrEP/PEP or an HIV testing site and coordinate referral process, and maintain communication with referral site and the client to ensure linkage to care.
o Provides assistance with eligibility for PrEP financial assistance and application process.
o Provide assistance with appointment scheduling, accompaniment, and appointment reminders as needed.
o Provide support around linkage to other services needed, such as mental health care, substance abuse counseling, employment services, support groups, and basic needs. - Health Education Risk Reduction (H.E.R.R): AARC’s HERR program provides support and Health education and Risk Reduction through client individual and group education sessions. Clients are provided information on HIV and HIV-Health related issues that demonstrates the importance of medical adherence and disease management.
Social Services provided by AARC include:
- Case Management: Medical and Non-medical case management help individuals living with HIV/AIDS become self–sufficient and virally suppressed. Case managers utilize assessments, care coordination, advocacy for options and services to meet client’s comprehensive health needs.
- Referrals to community resources
- Medication and medical adherence
- Linkage to medical care
- Assist with obtaining HIV medication
- Assist with applications for medical benefits
- Client-centered services
- Health Insurance: The Health Insurance Premium–Aids Pharmaceutical Assistance (HIPCSA) program is intended to help HIV positive individuals continue medical care without gaps in health insurance coverage or disruption of treatment. This includes premium payments, office visit/lab co-payments, deductibles and medication co-pays. Funds are NOT available for co-payments associated with hospitalization and/or emergency room care.
- Housing Services: Alamo Area Resource Center maintains an affordable housing data base and provides housing referral and placement services. AARC also provides HOPWA Short Term Rental, Mortgage, Utility assistance (STRMU), Tenant-Based Rental Assistance (TBRA) and housing case management for those who qualify.
- Patient Navigation: Patient navigation is a process by which an individual—a patient navigator—guides patients with HIV through and around barriers in the complex care system to help ensure timely diagnosis and treatment.
- Outreach Services: Outreach Services is the identification of people with unknown HIV disease, as well as those who know their status but are out-of-care. For help receiving or returning to care contact 210-204-5964.
- Thrive Early Intervention: Assists individuals recently diagnosed with HIV or those with HIV who have not yet established a regimen of regular medical care.
- Transportation: AARC transportation offers a shared-ride service for consumers that because of their disability are unable to access the public transit system. The purpose is to transport our clients to and from their medical appointments. If an AARC shuttle van is not available, we may transport you in a contracted vehicle, such as a taxi. Hours and direct line: Mon-Fri: 8am–4:30pm; 210-625-7222
- Support Groups: Alamo Area Resource Center (AARC) offers and provides space for a variety of different types of discussion, harm reduction, therapy, support and Healthy Relationship groups. Some are presented by AARC, while others are peer-led, organized, and presented by groups or entities not affiliated with AARC. Groups are free to attend and RSVP is not necessary unless stated otherwise. For information about each group and/or to learn about attendance guidelines, restrictions or requirements, contact our Behavioral Health Department at 210-591-0216
During your first visit with us, you will be meeting with our Intake Specialist who will collect all the eligibility documents as well as our agency documents in order to be eligible for services. You can expect to spend about 30-50 minutes with the Intake Specialist.
Be prepared to bring:
- Proof of positivity
- Proof of income
- Proof of residency
- Picture ID
Case Managers direct families to many Any Baby Can program as well as help link families to many local and state programs. All Any Baby Can services are offered at no cost - regardless of income - to families who have a child birth through 17 years of age with a chronic illness, disability, developmental delay or health risk and who reside in Bexar County or one of the surrounding 18 counties.
The child must reside in either Bexar, Atascosa, Bandera, Blanco, Caldwell, Comal, Edwards, Frio, Gillespie, Gonzales, Guadalupe, Hays, Kendall, Kerr, Kimble, Medina, Real, Uvalde or Wilson County.
Free.
At the Dress for Success San Antonio Career Center, we have a knowledgable staff and a wide range of tools to get you started on the path towards a new career.
We offer:
- Computers available (first come, first serve)
- Internet job searching
- Apply online for numerous jobs
- Email potential employers
- Build and securely store your job-winning resume
- Printer, telephone, and fax available
- Professional lending library
Appointment required for one-on-one assistance with job search, resume building and learning to take on-line courses.
Free.
by Center for Health Care Services (CHCS)
NAS is an intensive residential substance abuse treatment program open to pregnant women and mothers of minor children, including those seeking reunification with children in Texas Department of Family and Protective Services custody.
Trauma-informed and gender-specific treatment targets mothers who are struggling with an opioid substance use disorder. Comprehensive case management assists in achieving stable recovery and preservation of the consumer’s family.
General Women’s Care:
- Family Planning
- Pre-Pregnancy Counseling
- Free Pregnancy Testing
- Sexually Transmitted Diseases Counseling and Treatment
- Well-Woman Care (Annual Physical)
- Gynecological Problems
Obstetric Care:
- Prenatal Orientation/Education
- Prenatal Care
- Obstetric Deliveries
- Post-Partum Education
Individuals returning from a period of incarceration or who are on probation or parole and are looking to plan their personal comeback can find assistance at the Bexar County Reentry Center.
Our Reentry team can help you increase your level of employability, obtain higher educational levels, and acquire specialized job training. A variety of other services and resources are also available to you as well. Call us for an appointment!
Available services include:
- Alcoholic Anonymous (AA) classes
- Anger Management Classes
- Battering Intervention Prevention Program (BIPP) Classes through CATS
- Cite & Release
- Food, Clothing, and Hygiene Supplies
- Free MRT Classes
- GED Placement, Testing, and Tutoring
- Government Benefits Enrollment
- ID Recovery
- Interview Prep and Job Search Assistance
- Job Fairs
- Job Readiness and Resume Writing
- Job Training Programs
- Mental Health Counseling
- Recovery Coaching for Substance Use Disorder
- Spiritual Guidance and Networking
- Trauma Support Groups for Men & Women
- Utility Assistance
- Veteran Services
- Other Specialized Services
This program is for formerly incarcerated individuals who need resources to successfully transition back into the community.
Free.
Community Health Workers, or Promotores de Salud, increase wellness by reaching out to, connecting with, and engaging underserved families and communities to help improve health outcomes for themselves, their families, and the communities in which they live.
Methodist Healthcare Ministries' Community Health Workers are certified by the Texas Department of State Health (DSHS).
Services include:
- Establishing positive, trusting relationships with community residents in or from underserved communities.
- Helping patients/clients, families, and underserved communities overcome barriers in language and culture to better connect to quality health care services and resources.
- Connecting underserved populations to health care services and resources.
- Providing informal counseling, support, and follow-up home visits for patients/patients.
- Aiding in the creation and maintenance of community partnerships, collaborations, programs, and services.
Case management is designed to help members of the LGBTQ+ community (18+) and their families with a variety of needs. The Center will assist the community to overcome challenges to ensure their success and safety and includes access to:
- Mental health services
- Support with emotional distress
- Resource referral
Case management sessions may include:
- Identifying and setting attainable goals that contribute to your success as well as your mental and physical well-being.
- Linking you to resources that are available throughout the city of San Antonio
- On-going support and follow-up to monitor progress and attainment of goals
Call or email to schedule an appointment.
Community Health Workers, or Promotores de Salud, increase wellness by reaching out to, connecting with, and engaging underserved families and communities to help improve health outcomes for themselves, their families, and the communities in which they live.
Methodist Healthcare Ministries' Community Health Workers are certified by the Texas Department of State Health (DSHS).
Services include:
- Establishing positive, trusting relationships with community residents in or from underserved communities.
- Helping patients/clients, families, and underserved communities overcome barriers in language and culture to better connect to quality health care services and resources.
- Connecting underserved populations to health care services and resources.
- Providing informal counseling, support, and follow-up home visits for patients/patients.
- Aiding in the creation and maintenance of community partnerships, collaborations, programs, and services.