Case Management
Following the ACT model, we have case management teams that provide services to all of the clients assigned to the team. Each client has multiple case managers working with them on a weekly rotation.
Our clients benefit by having multiple direct care staff providing input and strategies to best assist them reach their goals. Our clients have continuity of care when a case manager may be absent due to illness or vacation, as well as moving to a different position and no longer providing case management services. Each team has a Team Leader who coordinates the recovery and treatment plan of each client with the case managers and coordinates with the other community providers the client is utilizing for services.
Psychiatrist
We have agreements with psychiatrists to see clients who are receiving services from True MHS. We do not provide psychiatric services directly through True MHS. Our agreements with psychiatrists enable us to schedule an initial appointment within a few days of intake to our case management services, rather than clients waiting several months for an initial appointment.
This is extremely beneficial for our new clients who begin our services following an inpatient hospital admission. The client can be seen within 7 days after their discharge date for their follow-up psychiatric appointment. Then the client will be scheduled with the psychiatrist for monthly follow-up appointments. If a client has an outpatient psychiatrist that they have a relationship with and want to continue their services, we are still able to provide case management services and the client does not need to change doctors.
To help our clients achieve success, our case managers:
- Coordinate the transition from the hospital after discharge to the client’s home
- Teach coping strategies for experienced symptoms
- Teach awareness of triggers for experienced symptoms
- Teach coping strategies to address triggers
- Educate about the benefits of taking medications
- Assist and educate clients to complete doctor appointments
- Assist and educate clients to fill prescriptions at pharmacies
- Substance abuse education and assistance with rehabilitation
- Teach interpersonal and social skills
- Help secure safe housing
- Teach budgeting and money management skills
- Educate about community resources and how to access them
- Assist clients access resources for employment
- Assist clients access resources for education
- And teach our clients anything else they need for their recovery and success
In addition to case managers meeting directly with clients in the community, we provide 24-hour crisis support to assist our clients after business hours.