City of San Antonio (COSA), Neighborhood & Housing Services (NHSD)
San Antonio Community Resource Directory
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

The Neighborhood and Housing Services Department is dedicated to supporting and enhancing the quality of life for residents of San Antonio by providing effective management and delivery of our City’s resources for a vibrant future.

(210) 207-6459
Veronica Soto - Director
(210) 207-6459
COVID-19 Notice

Critical funds are available to help residents who are struggling to pay rent, utilities, internet, groceries, medicine, and fuel.

This program provides housing (rent or mortgage), utility, and internet assistance to qualifying individuals or families during the COVID-19 crisis. In addition, qualifying individuals or families will receive $150-$300 (based on household size) for food and other necessities through the Family Independence Initiative.

Please review the following eligibility and documentation requirements before beginning the application process.

Applicants must meet all of the following criteria:

• Be a current resident of the City of San Antonio;

• Be the primary lease or mortgage holder in a multifamily unit, mobile home, or single-family home within the city limits of San Antonio;

• May only apply for rent, mortgage, and utility assistance related to one primary property;

• Have a household income at or below 100% of the area median income (AMI) as defined by HUD; and

• Provide ID and proof of hardship. Acceptable forms of documentation are listed here.

Apply here

To limit the spread of COVID-19, meetings are by appointment only until further notice.
If you need assistance completing the application, please call (210) 207-5910.
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

San Antonio residents struggling to pay rent on a current lease or mortgage due to an unexpected crisis should apply for Emergency Housing Assistance using the online application found here.

The Emergency Housing Assistance Program makes a one-time payment to the landlord or creditor for no more than three consecutive months or $3,5000.

Residents applying for housing assistance are also eligible to have up to $1,500 of their utility and internet bills paid through the program.

Clients approved for the housing assistance through this program are eligible for up to $300 cash assistance for fuel and groceries.

A request does not guarantee financial assistance will be provided.

Please do not submit more than one request for assistance.

 

(210) 207-6459
COVID-19 Notice

We are open for business. To limit the spread of COIVID-19, meetings are held by appointment only until further notice. For utility assistance call (210) 207-5910 to schedule an appointment.

Provides assistance to eligible households that need help paying for utilities due to an emergency hardship that impacts their ability to pay.

Call or visit office for information and application process.

Mon-Fri: 7:45am - 4:30pm
(210) 207-5910
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

The goal of the Fair Housing/ Housing Counseling Program is to help residents maintain housing stability, which is key to family well-being. The program is a Department of Housing and Urban Development (HUD)-approved housing counseling agency. The Fair Housing Program provides the following services to rental tenants, homeowners and landlords: * Tenant and landlord mediation * Default counseling to homeowners * Housing Discrimination Complaints * Referrals and community outreach * Rent Assistance * Mortgage Assistance * Utility Assistance
Limited resources available. Call for information. Re-apply frequently.
(210) 207-6459
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

This program addresses items such as foundations plumbing, electrical, non-working utilities, broken windows, damaged doors, or other items in need of repair. Up to $25,000 in repairs can be provided.

Program eligibility requirements include but are not limited to:

  • Property must be within San Antonio city limits (Districts 1-10)
  • Must have a current year Homestead Exemption on the property
  • Property taxes must be current (Payment plans and active deferrals are allowed.)
  • Be a US citizen or Legal Resident
  • Must not have any prior liens or judgments on property (Mortgages are allowed.)
  • All owner(s) must reside in the home as their primary residence.
  • Must meet established U.S. Department of Housing and Urban Development income limit guidelines. Gross income must not exceed 80% of the Area Median Income. Income limits are subject to change.

Applications are accepted year-round and the program is first-come, first-served. There is a waiting list. Please feel free to fill out our Interest Form to be placed on the waiting list.

If qualified, the City of San Antonio will place a Restrictive Covenant signed by the homeowner(s), requiring homeowner(s) to maintain the property as a homestead and continue to pay property taxes, maintain a tax payment plan, or an active deferral for five years from the project completion.

This service is not available online. Please download and complete the paper form, or call to request an appointment.
(210) 207-6459
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

The Owner Occupied Rehabilitation Program assists qualified homeowners to rehabilitate their substandard and non-code compliant residential properties by providing deferred forgivable loans to cover the cost of the needed repairs. These repairs focus on health and safety, accessibility, and major system concerns. The program can also address weatherization and energy savings.

Program eligibility requirements:

  • The home must be a single-family home inside District 8 or District 9. Search your address on the district map to find your district.
  • The homeowner is ineligible if they have an existing HUD or City-funded rehabilitation, roof or down payment loan or restrictive covenant. This excludes assistance for lead-based paint remediation. Homeowners with loans and Restrictive Covenants from City funds with balances of 20% or less remaining may be eligible.
  • The home’s after rehabilitation appraised value cannot exceed $177,000.
  • Mortgage loans must be current and cannot be included in Chapter 7 or Chapter 13 bankruptcy. Homeowners with a reverse mortgage are not eligible. The mortgage balance may impact eligibility.
  • No rentals or duplexes are allowed.
  • The homeowner must have resided in the home for at least six months prior to the date of application. The home cannot be for sale.
  • The homeowner must have a clear title to the property. Except for mortgages, no liens or judgments are allowed.
  • Property taxes must be current. Taxes in arrears, deferrals, and payment plans are not eligible.
  • The property must be owned and occupied by all owners.
  • The home must be designated a Homestead with the Bexar County Appraisal District.
  • The utility bills must be in the homeowner’s name.
  • All documentation must be current and submitted with the application. In order to keep application information current throughout the process, the applicant may be asked to resubmit income and bank statements.
  • The homeowner must be a US citizen or Legal Resident
  • The household’s gross income must be at or below 80% of the Area Median Income (AMI).

Applications are accepted in the fall after the City Council has approved the program budget. All complete applications submitted by the due date will be placed in the lottery.

If awarded and qualified, the City of San Antonio will place a Restrictive Covenant signed by the homeowner(s), requiring homeowner(s) to maintain the property as a homestead, continue to pay property taxes and maintain homeowner's insurance for a period up to 20-years. Funds are provided as a deferred, forgivable loan.

NOTE: Applications will be available once the lottery period begins. Please check back to submit an application.

This service is based on a lottery system. Please call for lottery dates and information.
(210) 207-5403
(210) 207-5311
COVID-19 Notice

NHSD is open for business. To limit the spread of COVID-19, meetings are held by appointment only until further notice. Call (210) 207-6459 to schedule an appointment.

The Under 1 Roof Program fully replaces worn and damaged roofs with new, energy-efficient asphalt shingle roofs for qualified homeowners.

If qualified, the City of San Antonio will place a Restrictive Covenant, signed by the homeowner(s), requiring homeowner(s) to maintain the property as a homestead and continue to pay property taxes for five years from project completion.

Program eligibility requirements include but are not limited to:

  • The property must be within San Antonio city limits (Districts 1-10)
  • Must have a current year Homestead Exemption on the property
  • Property taxes must be current (or must have proof of payment plan or deferral)
  • Be a US citizen or Legal Resident
  • The property must be solely owned and occupied (all owner(s) must reside there)
  • The home must be less than 1700 sq. ft. Must meet established HUD Income limits guidelines, or be over 62, or disabled or a Veteran
  • Gross income must not exceed 80% of the Area Median Income (AMI)
  • Property cannot have Metal Roof, Gravel Roof, Clay Tiles, or Wood Shingles

This service is not available online. Please download and complete the paper form here, or call 210.207.6459 to request an appointment.

Application Checklist:

  • Completed & Signed Application
  • Copy of Property Insurance declaration page if currently insured
  • Current Picture ID or Driver’s License for all homeowners
  • 3 Months Worth of current paystubs for all occupants in household (must be current and consecutive)
    • Only if self-employed: Copy of most recent Income Tax Return
  • Current Award Letter from Social Security, Retirement Benefits, or Child Support
  • Current Award Letter for any state or federal assistance program.
    • Provide documentation from the supportive agency stating the current amount being received or awarded for all occupants. (SNAP, TANIF, Medicaid, Etc.)
  • Return form to 1400 S. Flores St. San Antonio, TX 78204.
Applications are accepted year-round and the program is first-come, first-served. There is a waiting list, and you can expect to be on the waiting list for about six months.